At CD Keys Deal, we want you to be satisfied with your purchase. However, as we deal in digital products (licence keys), our returns policy differs from that of physical product stores.

1. Digital Products and Right of Withdrawal

Since our products are digital activation keys sent by email, once the code has been delivered or viewed, it cannot be "returned" in the traditional sense.

Legal Note: Under Art. 16 of EU Directive 2011/83 on consumer rights (Art. 59 of the Italian Consumer Code), the right of withdrawal does NOT apply to digital content once delivery has begun. Therefore, we cannot offer refunds if you have simply "changed your mind" or purchased the wrong product after having already received the code.

2. When you are entitled to a Refund (Guarantee)

We offer a 100% Refund or Replacement Guarantee only in the following cases:

  • Non-working code: If the key received shows as "Invalid" or "Already in use" on the first activation attempt.
  • Wrong product: If we mistakenly sent you a code different from the one purchased (e.g. Windows 10 instead of Windows 11).
  • Non-delivery: If due to technical problems you do not receive the code and no longer wish to wait.

3. How to request a Refund or Replacement

If you have a problem with your key, follow these steps within 30 days of purchase:

  1. Contact us by email at Contact@cdkeysdeal.com.
  2. Use the subject line: "Order Problem #12345".
  3. Important: Attach a clear screenshot (photo) showing the error message on your screen as you enter the code.

Without the error screenshot, we will not be able to verify the problem with the supplier and will not be able to issue a refund.

4. Refund Times and Methods

Once the request is approved:

  • If you choose Replacement: We will send you a new working code immediately.
  • If you choose a Refund: The amount will be credited back to the same payment method used (e.g. PayPal or Card) within 3-5 business days.