At CD Keys Deal, we want you to be satisfied with your purchase. However, as we deal in digital products (licence keys), our returns policy differs from that of physical product stores.
1. 30-Day Refund
You can request a full refund within 30 days of purchase if the key has not been activated, even if you simply changed your mind. There is nothing to send back: the product is digital, so returns are free.
Legal note: under EU consumer law the statutory right of withdrawal does not apply to digital content once delivery has started; the 30-day refund is a voluntary guarantee from CD Keys Deal.
2. When you are entitled to a Refund (Guarantee)
On top of the 30-day refund, we always offer a 100% Refund or Replacement Guarantee in the following cases:
- Non-working code: If the key received shows as "Invalid" or "Already in use" on the first activation attempt.
- Wrong product: If we mistakenly sent you a code different from the one purchased (e.g. Windows 10 instead of Windows 11).
- Non-delivery: If due to technical problems you do not receive the code and no longer wish to wait.
3. How to request a Refund or Replacement
If you have a problem with your key, follow these steps within 30 days of purchase:
- Contact us by email at Contact@cdkeysdeal.com.
- Use the subject line: "Order Problem #12345".
- Important: Attach a clear screenshot (photo) showing the error message on your screen as you enter the code.
Without the error screenshot, we will not be able to verify the problem with the supplier and will not be able to issue a refund.
Refund of an unactivated key: write to us within 30 days of purchase with your order number. No screenshot is needed in this case: we check the key status and process your refund.
4. Refund Times and Methods
Once the request is approved:
- If you choose Replacement: We will send you a new working code immediately.
- If you choose a Refund: The amount will be credited back to the same payment method used (e.g. card, Apple Pay or Google Pay) within 3-5 business days.
