Help Center • FAQ

Downloads, guides and frequently asked questions

Here you'll find answers to the most common questions about Microsoft licences, digital delivery, official downloads, activation, refunds and support.

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Answers

Are the licences original and genuine? +
Yes. All Microsoft products on CDKeysDeal are original activation codes.
  • Activation on official Microsoft servers
  • No cracks, no KMS, no hidden subscriptions
  • Lifetime licences (one-time payment)
Why is the price so low? +
We buy from authorised sellers and bulk channels (large quantities), and we sell in digital format (no box/USB, no shipping). This allows us to offer prices far below the list price.
Is it a lifetime licence or a subscription? +
It is a lifetime licence with a one-time payment. It is not a subscription (unless explicitly stated on the product page).
Does it work worldwide? +
Yes, our codes work globally (unless otherwise stated on the product page).
Can Microsoft block these codes? +
The codes activate directly on Microsoft's servers. If you experience any problem, contact us right away via Live Chat or Contact (with your order number and a screenshot).
How long does it take to receive my order? +
As these are digital products, delivery is by email.
  • 90% instant: right after payment
  • 1–4 hours: rarely (anti-fraud checks or manual handling)
  • Up to 24 hours: exceptional cases
If you can't find the email, check Spam/Junk.
What do I receive after purchase? +
You will receive by email:
Do you ship physical products (DVD/USB)? +
No. All products are digital (ESD): no physical shipping and €0 shipping cost.
Which payment methods do you accept? +
We accept secure payments through the methods available at checkout (e.g. cards and/or PayPal where available). Payment details are not stored on the site.
Is payment secure? +
Yes. The checkout is protected and payments go through certified gateways.
Where can I find the activation guides? +
The full guides are available here: Activation guides. You will also find the instructions in your order email.
What do I do if I get an error during activation? +
In case of an error:
  • Take a clear screenshot of the error
  • Include your order number
  • Contact us via Live Chat or Contact
We check and resolve it quickly (replacement or refund if confirmed).
Does Windows include updates? +
Yes. With Windows activated you receive official Microsoft updates and full functionality (it is not a trial).
Can I reinstall after formatting my PC? +
It depends on the product type:
  • Allowed: OEM Windows (same device), Windows (same device), Office LTSC
  • Other cases: you may need to purchase a new code
If you're not sure, contact us first via Live Chat o Contact.
Can I upgrade from Windows Home to Pro? +
Yes. You can purchase Windows 10/11 upgrade keys in the Operating Systems section.
Can I upgrade from Windows 10? +
Yes, the upgrade is possible depending on edition and device compatibility. If in doubt, contact us via Live Chat or Contact.
What is the difference between Office 2024 and Microsoft 365? +
Microsoft 365:
  • Subscription (monthly/yearly)
  • Cloud features and online collaboration
Office 2024:
  • One-time payment
  • Lifetime licence
  • Works offline too
Does Office Professional Plus include all the apps? +
Yes. It generally includes Word, Excel, PowerPoint, Outlook and other apps (depending on the version). If you want confirmation for a specific version, contact us via Live Chat or Contact.
Does it work on Mac? +
Yes. We have Windows versions and Mac versions. Make sure you choose the correct version before purchasing.
Windows Server: do I also need CALs? +
Our packages include 50 CALs and coverage for up to 50 devices. For specific cases (company, number of users/devices, RDS, etc.), contact us via Live Chat or Contact.
What happens if the code doesn't work? +
If the code shows as "Invalid" or "Already in use" on the first attempt:
  • Send a screenshot of the error
  • Provide your order number
  • Contact us via Live Chat or Contact
After verification, we offer replacement o refund if the problem is confirmed.
"Already used" error: what should I do? +
Stop immediately and do not make multiple attempts.
  • Take a screenshot
  • Contact us via Live Chat or Contact
  • Include your order number
We check and resolve it quickly.
Can I request a refund if I change my mind? +
Digital products and right of withdrawal
Since we sell digital activation codes delivered by email, once the code has been delivered or viewed it cannot be "returned" like a physical product.

Legal note: under Art. 59 of the Italian Consumer Code (and Art. 16 of EU Directive 2011/83), the right of withdrawal does not apply to digital content once delivery has begun. For this reason we cannot refund "change of mind" orders after the code has been delivered.
When is a refund or replacement provided? +
We offer 100% Money Back o replacement only in these cases:
  • Non-working code (Invalid / Already in use on the first attempt)
  • Wrong product sent by us
  • Non-delivery due to technical problems (and you no longer wish to wait)
To request assistance: Live Chat or Contact (within 30 days, with your order number and a screenshot).
I can't find the email with my order: what do I do? +
Check Spam/Junk and verify that the email address entered at checkout is correct. If there is still nothing, contact us via Live Chat or Contact quoting your order number.
How can I contact support? +
You can contact us in two ways: For faster replies: always include your order number e screenshot if there is an error.

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